VINICIUS PAIM DA COSTA
Application Support Engineer | Production Support L3 | Windows Server • SQL • .NET

Professional Summary

IT Professional and Support Specialist with more than 8 years of hands-on experience in Technical Support and Systems Analysis. Graduate with Higher Degree in Systems Analysis and Development (GPA 8.81/10), complemented by Specialization in Big Data and Strategic Information Management (GPA 9.78/10) and MBA in Operations and Technology Management (GPA 9.14/10). Proven track record in designing and implementing technology solutions while optimizing information management processes. Skilled in C#/.NET and Java Spring Boot analysis, with strong capabilities in infrastructure, databases, API architecture, and big data analytics. Known for systematically identifying and resolving critical system issues with focus on delivering sustainable solutions that align with organizational objectives.

Core Competencies

Programming Languages
C#, Python, Java, JavaScript, SQL, HTML/CSS, Node.js
Big Data & Analytics
Hadoop, Spark, Big Data Analytics, Business Intelligence, Data Architecture, LGPD Compliance
Frameworks & Tools
.NET, Django, Spring Boot, JPA, REST APIs, Docker, Swagger
Infrastructure & Databases
Oracle Cloud Infrastructure, MySQL, Database Design, Server Management, Windows/Linux
Information Management
Strategic Information Management, Knowledge Management, Digital Transformation, Data Governance, Security Risk Management
Methodologies
Agile, Scrum, Six Sigma, ITIL, ISO 20000, Balanced Scorecard, Lean Operations

Professional Experience

Systems Analyst & Application Support Engineer
Multiple organizations across healthcare, finance, and technology sectors
• Diagnosed and resolved critical system issues affecting daily operations
• Implemented technical solutions using Python, Java, and SQL for data processing and analytics
• Managed infrastructure and database optimization projects using big data technologies
• Designed and implemented information management systems and governance frameworks
• Led digital transformation initiatives focusing on knowledge management and data strategy
• Developed big data architectures using Hadoop and Spark for large-scale data processing
• Implemented business intelligence solutions and analytics dashboards
• Collaborated with cross-functional teams in remote environments
• Developed REST APIs and integration solutions for enterprise systems
• Analyzed server logs and databases to identify performance bottlenecks
• Applied Six Sigma and Lean methodologies for process optimization
• Ensured LGPD compliance in information management practices
• Mentored junior team members on best practices, methodologies, and security protocols
• Managed records and information lifecycle according to organizational policies

Education

Specialization in Big Data and Strategic Information Management
Lato Sensu Specialization | Centro Universitário Leonardo da Vinci (UNIASSELVI)
Completed: December 31, 2025 | Certificate Issued: January 5, 2026 | 360 hours | GPA: 9.78/10
Registration: 281798, Book D-460, Page 1319
Master of Business Administration (MBA)
Operations and Technology Management | Centro Universitário Leonardo da Vinci (UNIASSELVI)
Completed: June 30, 2025 | Certificate Issued: July 1, 2025 | 440 hours | GPA: 9.14/10
Registration: 261052, Book D-450, Page 573
Higher Degree in Systems Analysis and Development
Bachelor-Level Technology Degree | Centro Universitário Leonardo da Vinci (UNIASSELVI)
Completed: December 6, 2024 | Graduated: December 16, 2024 | 2600 hours | GPA: 8.81/10
Registration: 509275, Book A-2995, Page 173
Technical Diploma
Information Technology | Integrated Faculty of Santa Maria (FISMA)
Practical experience in technical support and infrastructure

Certifications & Professional Credentials

Professional Certifications
Oracle Cloud Infrastructure (OCI) 2024 - Cloud infrastructure and enterprise solutions
EF SET English C1 Advanced - Professional English fluency certification
Data Analyst Professional Certificate - SQL and data management (DataCamp, 2025)
Scrum Professional Certificate (SFPC™) - Agile methodologies and Scrum framework
Remote Work Professional (RWPC™) - Remote team management and collaboration
IT Service Management ISO 20000 - ITIL-based service management
Full-Stack Web Development - JavaScript, Node.js, MySQL, HTML/CSS (2023)

Languages

Portuguese - Native
English - Advanced (C1 Level)